fortuna33 Privacy Policy — User Data Protection
This policy explains how fortuna33 collects, uses, stores, and protects your personal information as a user of our platform. We are committed to handling your data with care and responsibility.
Last Updated: January 2026
Types of Information We Collect
To deliver a fully functional service, fortuna33 collects several categories of information from users. This data is gathered directly through the registration process and platform usage, as well as automatically through standard tracking technologies.
Account & Personal Information
- Full name, email address, and phone number upon registration.
- Date of birth (for age verification — users must be 18 years of age or older).
- State and region of residence within Malaysia.
- Passwords are stored in encrypted form — we never store passwords in plain text.
Payment & Transaction Information
- Deposit and withdrawal records in Malaysian Ringgit (RM / MYR).
- Bank account or e-wallet name used for transactions (e.g. Maybank, TNG).
- Platform transaction history for record-keeping and verification purposes.
- We do not directly store credit or debit card details — payments are processed through secure channels.
Device & Browser Information
- Device type, operating system, and browser version in use.
- IP address and general location data (not precise GPS location).
- Access timestamps, pages visited, and usage patterns within the platform.
How We Use Your Information
Fortuna33 uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not sell user personal data to any third party for marketing purposes.
Verifying user identity at login, preventing unauthorised access, and processing age verification.
Processing deposits and withdrawals in MYR, maintaining transaction records, and handling any payment disputes.
Analysing usage patterns to improve the interface, performance, and overall user experience.
Providing technical assistance and responding accurately to user queries based on account records.
Cookies & Tracking Technologies
Fortuna33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device by the browser.
Types of Cookies Used
- Session Cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close the browser.
- Preference Cookies: Saving your language settings and display preferences so they are retained on every visit.
- Analytics Cookies: We collect anonymous usage data to help us understand how users interact with the platform — no personal information is linked.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect login functionality and your overall experience on the platform.
Data Storage, Security & Third-Party Sharing
Security Measures
Fortuna33 implements a range of technical and organisational measures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is secured using SSL encryption. Passwords are stored using an irreversible hashing method.
Data Retention Period
Your personal data is retained for as long as your account remains active or as required for service purposes. Following account closure, data that is no longer needed for legal or regulatory obligations will be deleted within a reasonable timeframe.
Third-Party Sharing
Fortuna33 does not sell or rent user personal data. Data may be shared with third parties only under the following limited circumstances:
- Payment service providers that process your MYR transactions — these providers are bound by strict confidentiality agreements.
- Malaysian authorities where required by law or a valid court order.
- In cases involving suspected fraud or illegal activity, relevant data may be shared with the appropriate authorities.
User Rights & Contact Us
As a fortuna33 platform user, you have certain rights regarding your personal data. We respect these rights and are committed to making them straightforward to exercise.
You have the right to request a copy of the personal data we hold about you.
You may request corrections to any inaccurate or outdated information in your account.
You may request deletion of your data, subject to applicable legal obligations.
Changes to This Privacy Policy
Fortuna33 reserves the right to update this Privacy Policy at any time. Any significant changes will be posted on this page with the latest update date. Continued use of the platform after such changes constitutes acceptance of the revised policy.
Contact Our Team
For any enquiries regarding this Privacy Policy, data access requests, or concerns about how we handle your information, please contact us:
Email: [email protected]
We will endeavour to respond to your request within 5 business days. For general enquiries, you may also refer to our FAQ page us.
Return to the platform or view other relevant policies.